Refund and Return Policy

Last Updated: October 2025

We want you to love your purchase from Millie Cutesy! Each piece is handmade with care, and we take pride in creating unique, one-of-a-kind items.

All Sales Are Final

Because our jewelry is handmade and made-to-order, we do not accept returns, cancellations, or exchanges. Please double-check all order details before checkout.

Damaged or Defective Items

If your order arrives damaged or defective, please contact us within 7 days of delivery at [email protected] with:

• Your order number
• Photos of the item and packaging

We’ll be happy to replace the item or issue a refund if applicable.

Lost or Delayed Packages

Once your order has shipped, we are not responsible for delays, lost packages, or delivery errors caused by the shipping carrier. Please contact the carrier directly with your tracking number for assistance.

Custom Orders

Custom or personalized items cannot be returned or refunded unless damaged during shipping.

Contact Us

Questions about refunds or returns? Email us at:

📧 [email protected]

📦 3. Shipping Policy

Last Updated: October 2025

Processing Time

All items are handmade to order. Please allow [insert timeframe, e.g., 3–7 business days] for processing before your order ships.

Shipping Rates and Delivery

Shipping rates are calculated at checkout based on your location.

Estimated delivery times:

• Domestic (U.S.): insert timeframe, e.g., 3–5 business days
• International: 2–4 weeks, depending on location

We are not responsible for customs delays or additional import fees for international orders.

Tracking Information

You will receive a tracking number via email once your order ships. Please ensure your address is correct at checkout — we cannot replace items sent to incorrect addresses.

Order Issues

If your order hasn’t arrived within the estimated time, please contact us at [email protected] with your order number. We’ll do our best to help you locate it.